Bristol Child Parent Support Data Controller: Catherine Coulter, Bristol Child Parent Support Contact: via our contact form
1. Introduction
At Bristol Child Parent Support, we prioritise your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard information provided by visitors and clients, in compliance with the General Data Protection Regulation (GDPR) and relevant professional standards, including those of the Nursing and Midwifery Council (NMC). Please review this policy carefully, as use of our website indicates acceptance. Questions may be directed to us via our contact form.
Note: our Payhip store, used for free and paid parent guides, operates under its own separate terms and privacy policy, available at checkout via Payhip.
2. Who We Are
Bristol Child Parent Support is run by Catherine Coulter, a Registered Mental Health Nurse (NMC), providing therapeutic parenting support, consultations, and related resources for children, young people, and families.
3. Cookies and Website Data
We use cookies to collect anonymous website visitor data to understand usage patterns on www.bristolchildparentsupport.co.uk. This data does not identify individuals. Visitors can adjust browser settings to decline cookies, but some features may not function as intended. For further details on cookies, visit the ICO website.
We have discontinued the use of Google Analytics due to GDPR compliance concerns regarding user data storage. Where any cookies beyond those strictly necessary for the site to function are used (for example, by embedded tools or plugins), consent will be requested before these are set.
4. Personal Data Collection and Us
We only collect essential information for the following purposes:
- Visitor-Supplied Information: For joining our mailing list, booking events, or scheduling consultations. This may include names, emails, and contact details, with explicit consent obtained in advance.
- Service Provision: For fulfilling service contracts, seeking feedback, or updating clients about services. Minimal information is collected and held to ensure safe and effective services.
This information is collected to help provide the best possible support and ensure continuity of care. Retention periods are reviewed regularly. Bristol Child Parent Support will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Bristol Child Parent Support.
Where this involves data about a child (for example, in family or parenting consultations), information is collected and held under the consent and instruction of the parent or legal guardian, and is used solely to support the family’s care.
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases, depending on the purpose:
- Consent — for mailing list sign-ups and newsletter subscriptions.
- Contract — for booking and delivering consultations or services.
- Legitimate interest — for responding to general enquiries and maintaining the security of our website.
6. Data Use
Your data is used to:
- Communicate about services, enquiries, and ongoing consultations.
- Tailor and document therapeutic support for ongoing clients.
- Manage records per professional standards and requirements.
7. Data Storage and Retention
Contact Form Data Retention: The information you provide (such as your name, email address, and any message content) is collected solely for the purpose of responding to your enquiry. If no further contact occurs after our initial response, your data will be securely deleted within 7 days.
Email Privacy and Retention: Emails sent through this website are managed via the Cloudways email server, which adheres to industry-standard security protocols. Emails and associated data are retained only as long as necessary to address your enquiry or provide services. If no further contact is made, emails will be securely deleted within 30 days. For ongoing communication related to an active therapeutic contract, emails are retained only as long as required by professional and legal standards.
Session Records: For ongoing clients, session notes are retained using the electronic system Zanda (formerly Power Diary), in line with GDPR and professional standards, including NMC guidelines.
Retention Periods: Information is reviewed regularly and kept only as long as necessary for the purposes outlined, or as required by professional bodies.
8. Data Security
We take data security seriously. Zanda (formerly Power Diary) is a practice management system that meets the requirements of GDPR and holds ISO 27001 certification for healthcare data security. You can review Zanda’s Security Policy directly.
9. Sharing of Information
We do not share your data with third parties unless:
- Required by law or for safeguarding purposes.
- With client consent, or where necessary to prevent harm or to meet regulatory obligations.
- For supervision purposes, following professional standards, where identifying information is not disclosed.
10. Safeguarding
The safety and wellbeing of children and young people is a professional priority. If, during the course of my work, I become concerned that a child or young person or adult may be at risk of harm, I have a professional and legal duty to share relevant information with appropriate agencies, such as children’s social care or the police, in line with NMC guidance and UK safeguarding legislation. This duty may apply even where it means information normally treated as confidential is shared without consent. Wherever possible, I will discuss this with you first, unless doing so would place a child at further risk.
11. Right to Be Forgotten
Under the GDPR, you have the “right to be forgotten,” which allows you to request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. In some cases, professional or legal obligations may override this right (such as in safeguarding situations).
12. Client Rights
Under GDPR, you have the right to:
- Access the data we hold about you.
- Correct inaccuracies.
- Request deletion when data is no longer necessary, within legal or safety limits.
- Restrict processing of your data under certain conditions.
- Submit a complaint to the Information Commissioner’s Office (ICO) if you feel your rights are not respected.
13. Financial Information
For event bookings or therapy payments, we use third-party providers, currently PayPal and Mettle. Each provider has its own privacy policy, and we recommend reviewing these directly on their websites.
14. Email Newsletters
We offer an optional newsletter for updates, using MailChimp. Subscriptions require prior consent and can be unsubscribed from at any time. Please review MailChimp’s Privacy Policy for further detail.
15. External Links
Our website includes external links, provided for convenience. We are not liable for content on external sites and encourage cautious interaction with third-party sites.
16. Social Media and Third-Party Platforms
Our social media interactions follow the terms and privacy policies of each platform. We avoid requesting sensitive information through social media. Any posts are shared at users’ discretion.
17. Shortened URLs in Social Media
Our social media links may use shortened URLs. Please exercise caution, as these links can be vulnerable to spam or hacking.
18. Intellectual Property and Copyright
All content on this website, including blog posts, guides, and resources, is © Bristol Child Parent Support / Catherine Coulter, and is provided for informational purposes only. Reuse for non-commercial purposes requires proper attribution and cannot be altered or used commercially without permission.
19. Complaints
If you have any concerns about the service you have received, please contact me directly in the first instance, via our contact form, so that I have the opportunity to understand and address the issue. If, having done so, you remain unsatisfied, you have the right to raise a formal complaint with the Nursing and Midwifery Council (NMC), my regulatory body, at www.nmc.org.uk.
20. Terms and Conditions
By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use. These terms, together with our privacy policy, govern the relationship between you and Bristol Child Parent Support with respect to your use of this site. If you have granted permission, we may contact you with new information, such as service updates or newsletters. You may unsubscribe at any time. If you do not agree with any part of these terms, please refrain from using the website.
21. Disclaimer
Every effort has been made to make information on this website as accurate as possible. The purpose of this website is to inform you of my services and share my knowledge. It is based on my training and experience, and is presented for informational purposes only. No individual should use the information found on this website for self-diagnosis, or as a substitute for individual treatment or professional advice for themselves, their child, or their family.
A note on influences and approach: I am a Registered Mental Health Nurse (NMC), with training and clinical experience spanning psychotherapy, systemic family therapy, and trauma-informed practice, and more than thirty years working with children, young people, and families. I am also a trainer in the Incredible Years programme and the Solihull Approach.
Over the course of my training and practice, I have been influenced by a wide range of thinkers, researchers, and approaches within child development, attachment theory, family therapy, and evidence-informed parenting practice — including, among many others, the work of Wilfred Bion on containment and thinking, Alfred Adler and Rudolf Dreikurs on encouragement and family cooperation, John Gottman on emotion coaching, and Daniel Hughes and Jonathan Baylin on Brain-Based Parenting and PACE. What I write reflects my own clinical synthesis of this training and experience, rather than the direct application of any single model or programme. Where a specific piece of research, book, or framework has directly shaped a particular post, this is credited within that post.
I shall have neither liability nor responsibility to any person or entity with respect to loss, damage, or injury caused or alleged to be caused directly or indirectly by the information contained on this website. I assume no responsibility for errors, inaccuracies, omissions, or any inconsistency herein.
