Privacy Policy and GDPR Policy

Your Privacy

When someone visits www.bristolchildparentsupport.co.uk we use cookies to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various sections of the site. We collect this information in a way which does not identify any individuals. Therefore, you can access all pages on this site without telling us who you are and without revealing any personal information about yourself.

You can set your browser not to accept cookies though some of our website features may not work as a result. You can read more information about website cookies here https://ico.org.uk/for-the-public/online/cookies.aspx  The cookies in use to deliver this are Google Analytics service.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

The personal information we collect

We collect and store personal information voluntarily supplied by any visitors to the website who:

  • Sign up to my mailing list
  • Book a place on a course or other event
  • Contact me for a consultation.

This information may include your name, your address and your contact details and you will be asked to confirm your consent to this collection before it happens.

Contact Form

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use if I have not heard from you within two days, I delete your information. As detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

How we keep and process this personal information

We aim to  keep this personal information in a secure environment and we do not pass it on to third parties. The information you provide will only be used for the purpose(s) stated when it was collected; in association with your ongoing support as a donor, to supply you with the goods or services you have requested and/or to keep you informed about upcoming events.

If you have indicated that you would like to be kept informed, we will send you information about other goods and services we provide or relevant activity that might be of interest. Any communication we send will include details of how you can opt out of future communication from us.

View, change or request deletion of your personal information GDPR

Your rights:

The General Data Protection Regulation (GDPR) gives you certain rights in relation to the data I hold about you

Under the GDPR you can:

  • Find out what information I hold about you
  • Access a copy of the information I hold about you
  • Rectify any inaccurate or incomplete personal data
  • Have the right to object to our processing of your personal information
  • Ask us to delete or restrict how we use your personal information, but this right is determined by applicable law
  • Complain to a regulator if you think we have not complied with data protection laws. You can lodge a complaint with the Information Commissioners Office https://ico.org.uk/concerns/
  • Children have the same rights and I always ask for their consent when I meet them.

Clinical Information

If you contact me via the contact form, I will contact you and if you do not respond, I will delete your information within 48 hours. If you work with me, I need to keep records about you and the services we have provided you with.
I aim to:

  • Minimize the amount of information about you we hold, keeping only what is strictly necessary
  • Keep it secure
  • Share it only with your knowledge and consent, or when we have safety concerns or are legally obliged to share it
  • Keep it only as long as necessary
  • Securely dispose of it when it is no longer necessary to keep it

The information I record clinically:

When you start using our services we need to collect information about you and then each time you use the service we add to it. Information recorded may include:

  • Basic details about you, such as address, date of birth, family members’ contact details, this is a paper copy.
  • A very brief summary of the time you spent with me and the issues we worked together.
  • I aim not to keep it as long as necessary and I am looking into the length of time that I keep information, it is currently six years.
  • As part of providing a professional, safe and efficient service, we may need to share this information with my supervisor. However, it won’t be shared with anyone else except under the circumstances set out below.

I would only share your information about there was a safeguarding issue, you or your child was at immediate risk. I would contact your GP or First Response and would always try to speak to you in the first instance, however, this mitigates immediate risk. I can be bound to share information if there is a criminal investigation.

Financial information

We use third party payment services such as Paypal and  Events Tickets for booking events.  We also use Quickbooks for recording accounting information and producing invoices and receipts.  All of these companies have their own privacy policies and we would advise that you read these for further information. (see below)

WordPress – https://wordpress.org/about/privacy/ 

Quickbooks – https://quickbooks.intuit.com/uk/privacy-policy/ 

Paypal – https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev 

Event, Attendee, and Ticket Purchaser Information

Through the usage of Event Tickets, Event Tickets Plus, and Community Tickets, information may be collected and stored within my website’s database for a duration up until the workshop and are then deleted.

WordPress retains:

  1. Attendees information (RSVPs and Tickets): name and email address
  2. Ticket information (RSVPs and Tickets): name, email address, and ticket number/SKU (via check-in page)
  3. Ticket purchaser information: name and email address
  4. Ticket purchaser billing address, which is collected through the use of WooCommerce, Easy Digital Downloads, or PayPal
  5. API Keys

How Long You Retain this Data  on WordPress for workshops

All information (data) is retained in the local database for only the duration up to the workshop date and is then deleted permanently from my website.

Email Newsletter and GDPR

This website operates an email newsletter program via MailChimp. It is used to inform subscribers about products and services supplied by this website. All subscriptions are manually processed through a prior written agreement with the user such as asking to be placed on a waiting list for my workshops/newsletter. I will only contact you if give me an explicit notice If you do not want to be contacted I delete you from the list.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates, and frequency of activity [this is by no far a comprehensive list]. You can read Mailchimps Privacy Policy Below:

MailChimp – https://mailchimp.com/legal/privacy/

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.kingstrains.co.uk or Kings Trains Models.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as email in the first instance.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Here are the links to

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Videos

This website uses Wistia (https://wistia.com) to power its videos. Wistia tracks how you interact with the videos on this site: how much of a video you watch, at what points in a video you pause or rewind. Wistia aggregates the data collected through the videos here, like Google you are not identified. Wistia does not sell or provide the data it collects to third parties.

YouTube

I am working on finding a You Tube WordPress Cookie Plugin in order to cover consent for my videos. I do not share videos by other people or collect or share your data.

Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with my privacy policy govern my relationship with you in relation to this website. Please note that I may contact you to inform you of new information in the form of a newsletter if you have given me permission to do so. Your information is not shared with any other party, but please inform me if you do not wish for me to send you any further information, you know that you can unsubscribe at any time. If you disagree with any part of these terms and conditions, please do not use my website.

Every effort has been made to make these web pages as accurate as possible. The purpose of this website is to inform you of my services and share my knowledge. It is based on my training and experience, which is presented for informational purposes only. No individual should use the information found on this web page for self-diagnosis, treatment for you, child or family.

Any application of the information herein is at the reader’s own discretion and risk.

I shall have neither liability nor responsibility to any person or entity with respect to loss, damage or injury caused or alleged to be caused directly or indirectly by the information contained in this website. I assume no responsibility for errors, inaccuracies, omissions, or any inconsistency herein.

Copyright

If you should want to share any information, ensure it states my name and website.