Privacy And Cookies Policy - Bristol Child Parent Support

Privacy Policy

1. Introduction

At Bristol Child Parent Support, we prioritise your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard information provided by visitors and clients in compliance with the General Data Protection Regulation (GDPR) and professional standards. Please review this policy carefully, as use of our website indicates acceptance. Questions may be directed to catherine@bristolchildparentsupport.co.uk.

2. Cookies and Website Data

We use cookies to collect anonymous website visitor data to understand usage patterns on www.bristolchildparentsupport.co.uk. This data does not identify individuals. Visitors can adjust browser settings to decline cookies, but some features may not function as intended. For further details on cookies, visit the ICO website.

We have discontinued the use of Google Analytics due to GDPR compliance concerns regarding user data storage.

3. Personal Data Collection and Use

We only collect essential information for the following purposes:

Visitor-Supplied Information: For joining our mailing list, booking events, or scheduling consultations. This may include names, emails, and contact details, with explicit consent obtained in advance.
Service Provision: For fulfilling service contracts, seeking feedback, or updating clients about services. Minimal information is collected and held to ensure safe and effective services.

This information is collected to help me provide the best possible support and ensure continuity of care.We review retention periods for personal information on a regular basis. Bristol Child Parent Support will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Bristol Child Parent Support.

4. Data Use

Your data is used to:

Communicate about services, inquiries, and ongoing consultations.
Tailor and document therapeutic support for ongoing clients.
Manage records per professional standards and requirements.

5. Data Storage and Retention

Contact Form Data Retention Statement: The information you provide (such as your name, email address, and any message content) is collected solely for the purpose of responding to your inquiry. If no further contact occurs after our initial response, your data will be securely deleted within 7 days to ensure your privacy.
Email Privacy and Data Retention StatementEmails sent through this website are managed via the Cloudways email server, which adheres to industry-standard security protocols to ensure the privacy of your information. I use Cloudways to facilitate communication and respond to inquiries in a timely and secure manner.
To respect your privacy, any emails and associated data are retained only as long as necessary to address your inquiry or provide services. If no further contact is made, emails will be securely deleted within 30 days. For ongoing communication related to ongoing therapeutic contract, I retain emails only as long as required by professional and legal standards.
Session Records: For ongoing clients, we retain session notes using the electronic system Powerdiary per GDPR and professional standards, such as the Nursing and Midwifery Council (NMC) guidelines.
Retention Periods: Information is reviewed regularly and kept only as long as necessary for the purposes outlined or as required by professional bodies.

6. Data Security

We take data security seriously. Power Diary is a practice management system that meets the requirements of GDPR. It has ISO 27001 certification for healthcare data security. You can review Power Diary’s Security Policy.

7. Sharing of Information

We do not share your data with third parties unless:

Required by law or for safeguarding.
With client consent or in cases where it is necessary to prevent harm or in regulatory compliance.
Supervision purposes, which follow professional standards, where identifying information is not disclosed.

8. Right to Be Forgotten

Under the GDPR, you have the “right to be forgotten,” which allows you to request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. Please note that in some cases, professional or legal obligations may override this right (such as in safeguarding situations).

9.Client Rights

Under GDPR, you have the right to:

Access the data we hold about you.
Correct inaccuracies.
Request deletion when data is no longer necessary, within legal or safety limits.
Restrict processing of your data under certain conditions.
Submit a complaint to the Information Commissioner’s Office (ICO) if you feel your rights are not respected.

10. Financial Information

For event bookings or therapy payments, we use third-party providers like PayPal, Mettle and Event Tickets. Each provider has its privacy policy, and we recommend reviewing them:

10. Email Newsletters

We offer an optional newsletter for updates, using MailChimp. Subscriptions require prior consent and can be unsubscribed at any time. Please review MailChimp’s Privacy Policy.

11. External Links

Our website includes external links, provided for convenience. We are not liable for content on external sites and encourage cautious interaction with third-party sites.

12. Social Media and Third-Party Platforms

Our social media interactions follow the terms and privacy policies of each platform. We avoid requesting sensitive information through social media. Any posts are shared at users’ discretion.

13. Shortened URLs in Social Media

Our social media links may use shortened URLs. Please exercise caution as these links can be vulnerable to spam or hacking.

14. Intellectual Property and Copyright

Content on this website is for informational purposes only. Reuse for non-commercial purposes requires proper attribution and cannot be altered or used commercially without permission.

15.Terms and Conditions

By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use. These terms, together with our privacy policy, govern the relationship between you and Bristol Child Parent Support with respect to your use of this site. If you have granted permission, we may contact you with new information, such as updates or newsletters. You may unsubscribe at any time. If you do not agree with any part of these terms, please refrain from using the website

16.Disclaimer

Every effort has been made to make information on my website as accurate as possible. The purpose of this website is to inform you of my services and share my knowledge. It is based on my training and experience, which is presented for informational purposes only. No individual should use the information found on this web page for self-diagnosis, treatment for you, child, or family.

I shall have neither liability nor responsibility to any person or entity with respect to loss, damage, or injury caused or alleged to be caused directly or indirectly by the information contained in this website. I assume no responsibility for errors, inaccuracies, omissions, or any inconsistency herein.